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1. Epic hyperspace citrix for mac how to#
2. Epic hyperspace citrix for mac install#
3. Epic hyperspace citrix for mac full#

Alternatively you can install the Citrix Receiver by clicking on the Anteater Logo. If you do not see the Citrix Receiver in your Notification Area (System Tray). Click on Run when prompted to install the CitrixReceiverWeb.exe. If you are unable to install the Citrix Workspace on your computer or device, you can access a 'light' version of Anywhere through your web browser. Before using Task Manager (Windows PC) to end Citrix and related processes. Guides for other devices can be found directly from Citrix.

Epic hyperspace citrix for mac full#

video/audio chat and multiple monitor displays) are not supported.įor a full list of differences see the Citrix Workspace app Feature Matrix. This should only be used in the event you are unable to install Citrix Workspace as many features (e.g. We recommend using Citrix Workspace as it provides the most reliable and full-featured experience for Anywhere users.Īlternatively you can access a 'light' version of Anywhere via just your web browser.

Epic hyperspace citrix for mac how to#

This page includes installation guides for your devices and how to log in to Anywhere. They then identified a session with a logon time of nearly two minutes (Figure 1)– much too long in a hospital setting where clinicians were often logging in to multiple machines as they provide patient care in 20-minute increments.įigure 1 – Using sort to quickly find sessions with high logon times.For the best Anywhere experience we recommend installing Citrix Workspace. Haiku provides physicians with secure and portable access to their. iPhone and Android Smartphones: Haiku - Epics handheld application for use with the Apple iPhone or Android. Your computer platform will be automatically detected. Logon Duration Drill Down Identifies Root CauseĪfter receiving complaints about long Citrix XenApp logon times, the Citrix engineer used the session display to troubleshoot Citrix connection by sorting logon times. If you have successfully completed the EPIC training and already have access to EPIC, you may now download the Citrix client. This document describes how the Citrix engineer used Goliath Performance Monitor to pinpoint and troubleshoot the “Citrix is Slow” complaint and implement a fix action that permanently resolved the issue and reduced logon times for the impacted users by more than 80%. 2.) Download and Install the Citrix receiver onto your Mac/PC 3.) After installation has finished, close out of the setup window and back onto the browser 3.) Login with your Mass General Brigham username and password 4.) (If available) select Epic Hyperspace NOTE: VPN is no longer required to access patient information. The Healthcare IT team received support tickets from various end users about slow logon times. Selection Production Hyperspace to enter Epic. The below screen shots were provided by a large non-profit healthcare organization that uses Citrix XenApp to deliver Epic Hyperspace and other business and clinical applications to over 5,000 physicians, clinicians and healthcare workers. standalone version of the Citrix Receiver application on Windows to enable direct access to EPIC (VPN.

Clinicians report slow logon times, IT pinpoints root cause and permanently fixes issue.